Returns and exchanges
This is our General Return Policy for Strab Ltd devices (such as Strab Ltd Fitness Tracker), apparel, accessories, and other wellness goods, except dietary supplements.
For our Dietary Supplements Return Policy, please visit link.
If you still have questions,
contact store@strab.co.uk
Unsatisfied with your purchase?
BetterMe’s got your back!
You can return any of your purchases within 30 days.
After we receive your request, you’ll get a confirmation email. We’ll then process your refund within 5 business days.
You will be notified by email once we’ve issued this type of payment. Please make sure that whichever method(s) are used for shipment tracking have been updated so there is no delay with processing times.
Dealing with a return
All you need to do if you wish to return an item you have purchased from Strab Ltd is to email the support team at store@strab.co.uk. You will then receive information regarding the next steps. Our team will help you to make the process quick and easy!
EXCHANGES & PRICE MATCHING
We don’t offer exchanges or price-matching, but we do have a 30-days return policy that you can follow for the items in your order. Please, visit us to submit a new order for your new items.
Please note that depending on your location, we may not refund original shipping charges.
Keep in mind
in order to be approved for a return, items have to be in perfect condition with their original product tags in place. Underwear must be unwashed, unworn, unopened in its original packaging and otherwise in its original condition.